1. Is it necessary to register on the site to buy/sell cryptocurrencies?
Before buying/selling virtual assets, the user must register on the site.
2. How long does the purchase/sale process take?
After the transaction is initiated, it will take us about 10-30 minutes to process your request.
3. I transferred funds on your service, but did not receive anything?
The purchase/sale of cryptocurrencies is made only after receiving all network confirmations. Please wait for the transaction confirmation and double-check all the entered information just in case.
4. I sent less than the amount specified in the application. What should I do?
Be careful when entering all the transaction data next time. Our systеm will recalculate your transaction in accordance with the actual amount sent.
5. Is the rate fixed for the application?
A fixed rate that is fixed immediately after the application is created.
6. What should I do if the buy/sale is frozen?
Please contact our support team and we will help you resolve the issue.
7. Where can I track the status of my order?
If you close the order window and want to check its status, you will need your order ID. You can contact support and provide your order ID to check its status.
8. Can I cancel my order?
If you have not sent the funds yet, you can simply close the order window and create a new one. No need to cancel. If you have already sent the funds and need to cancel the order urgently, please contact our support team. We will do our best to help you.
9. Can I change the details if I made a mistake?
Recreate the order to change the details.
